Privacy Notice

Our Privacy Statement

Security issues plus comments regarding the control of data across the internet. This section also outlines our intentions and procedures regarding the handling of data and secure information.

Our goal mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Weston Mill Pottery wants to demonstrate its commitment to your privacy, it has agreed to disclose its privacy practices.

What personally identifiable information of yours is collected from you through the web site.
The organisation collecting the information.
How the information is used.
With whom the information may be shared.
What choices are available to you regarding collection, use and distribution of the information.
Security procedures that are in place to protect the loss, misuse or alteration of data under Weston Mill Pottery control.
How you can correct any inaccuracies in the information

If you feel that this company is not abiding by its posted privacy policy, you should in the first instance contact info[@]wmpot[dot]co[dot]uk

or write to us at:

Henry Watson's Potteries Ltd, Pottery Hill, Wattisfield, Suffolk, IP22 1NH

Information Collection and Use

Henry Watson's Potteries is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Henry Watson's Potteries collects information from our users at several different points on our website. Orders We request or used stored information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfill customer’s orders. The contact information including Name, Address and Telephone Number may be passed to suppliers and carriers in order to fulfill the order. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to provide contact information more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will have to repeat information previously entered into areas on the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. Log Files. We use IP addresses to audit usage, analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and Sagepay Ltd. to receive and confirm payments for our goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site may contain links to other sites. Please be aware that we at Weston Mill Pottery are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Mailing lists

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. We use this information to provide details of offers and new products available on the site and provide an opt-out link on all emails for the user to be removed from this mailing list. Users opting out of the mailing list will be removed from the list within 5 working days of receiving the opt out notification.

Surveys & Contests

From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Recommend to a friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Weston Mill Pottery will automatically send the friend a one-time email inviting them to visit the site. Weston Mill Pottery stores this information for the sole purpose of sending this one-time email. The friend may contact Weston Mill Pottery by email on the address above to request the removal of this information from our database.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When any form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the encryption software provided by Sagepay Ltd. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to the email address above.

Supplementation of Information

In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if our customers qualify for any of our credit facilities, we use their name and other information to request a credit report. Once we determine a user’s credit-worthiness, this document is destroyed

In order for this website to enhance its ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalised user profile. When a user makes a purchase from either of these two companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences. Site and Service Updates. We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/UpdatingPersonal Information:

If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will provide a way to correct, update or remove that user’s personal data provided to us. This can be done by emailing our Customer Support. [Some sites may also provide telephone or postal mail options for updating or correcting personal information].

Choice/Opt-in

Our users are given the opportunity to 'opt-in' of having their information used for purposes not directly related to our site at the point where we ask for the information. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by contacting us by email. [Some sites are able to offer opt-out mechanisms on member information pages and also supply a telephone or postal option as a way to opt-out.] Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Phone Conversations

All in coming and out-going telephone conversations may be recorded and may be used in communications between us or as evidence of "Verbal Contract" or otherwise. Recordings, where held, are for our sole use and will not be held for a period of longer than 12 months. Not all conversations are recorded. Recordings of conversations will not be forwarded except to comply with any legislative statute, Police requests or by instruction from a Court of Law or other legislative bodies. Any forwarding of recorded conversations will be made in the electronic format in which the conversations are stored. No conversions or editing will take place.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website, and provide a link from our website homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Further:

We do not send random marketing emails to personal email addresses (spam) and will only contact you in relation to an inquiry or order.
In all instances we conform to the requirements of the Data Protection Act, 1998